Improve Customer Service, Productivity and First-Time Fix Rates with Embrace Field Service
What is the Embrace Field Service Module?
The Embrace Field Service module extends Embrace Service and Workshops into the field, enabling technicians to deliver responsive, on-site service with real-time access to job information, parts availability, service history and customer data. Whether your team services equipment at customer premises, performs installations, or conducts field inspections, Embrace Field Service gives you complete visibility and control over your mobile workforce.
Tightly integrated with the Embrace Service Jobs module, Field Service ensures that work performed in the field flows seamlessly back into your workshop, financial and inventory systems, eliminating double-entry, reducing errors and accelerating invoicing.
Scheduling, Dispatch and Route Optimisation
Plan and dispatch field technicians efficiently using the interactive planning board. View technician availability, skills, location and workload at a glance. Assign and reassign jobs in real-time to respond to urgent call-outs, cancellations or schedule changes. By optimising routes and reducing travel time, your team can complete more jobs per day while lowering fuel and vehicle costs.
Mobile Enablement
Equip your field technicians with the information they need, when they need it. Access job details, customer history, parts availability and technical documentation from any mobile device. Capture time, parts used, photos and customer sign-off on-site, ensuring accurate records and faster invoicing. Field data syncs back to Embrace in real-time, giving management complete visibility of field operations as they happen.
Parts, Job Costing and Invoicing
Track every cost associated with a field service job, including labour, travel, parts consumed and third-party charges. Parts are allocated directly from inventory, maintaining accurate stock levels across all locations. With job costing updated in real-time, you can monitor profitability per job, per technician and per customer. Completed field jobs flow directly into invoicing, accelerating your cash cycle.
Service History and Asset Tracking
Maintain a complete service history for every asset and customer, accessible both in the workshop and in the field. Track warranties, service intervals, compliance requirements and equipment condition. Proactive alerts ensure that scheduled maintenance is never missed, reducing breakdowns, improving asset uptime and strengthening customer relationships.
Embrace Clients use Field Service for :
- Scheduling and dispatching technicians to customer sites efficiently
- Real-time visibility of field technician status, location and job progress
- Mobile access to job details, parts availability and service history
- On-site capture of time, parts, photos and customer sign-off
- Accurate job costing including labour, travel, parts and third-party charges
- Tracking warranties, service intervals and compliance requirements
- Reducing return visits by improving first-time fix rates
- Accelerating invoicing with real-time field data synchronisation
- Managing planned and unplanned maintenance across multiple customer sites
- Monitoring technician productivity and service profitability
Is Field Service for you? Talk to us
Embrace Service and Workshops
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